Shipping & Returns

Carriers

All orders in France will be delivered via Colissimo signature at delivery or Colissimo Point Relais. Luxembourg and Belgium orders will be delivered via Colissimo. International orders are delivered via DHL or UPS. We are not responsible for lost or stolen items.

Shipping

Orders are packed and shipped out from Paris within 1-2 business days. Domestic orders usually take 2 business days to arrive; international orders vary depending on carrier service selected and destination.

Delivery costs are displayed after validation of your basket and before selection of your payment method, according to the rates indicated below:

 

Duties, customs and taxes

Duties, customs, and taxes will be levied by the client’s local government on top of the shipping cost and are the responsibility of the client. Since we do not include them in our markup, we kindly ask that you consider them part of the price of the product.

Returns

Facettes accepts returns of items in new condition—unused, undamaged, and in original packaging—returned within 30 days of the order’s ship date. We accept international returns, however, cost of shipment and tax, customs, and import duties associated with the return are the responsibility of client and will be deducted from the refund amount.

Return request

Log in to your Facettes Studio account:

1. Click the link here .

2. In the “email” field, enter your email address, then click “continue”.

3. Click on the order for which you wish to submit the return.

4. Select a return reason and add a note for the store.

5. Click on “submit request”.

If your return request is approved, you will receive an email with shipping instructions and a return label. Once the return is received and accepted, you will receive a refund.

Pre-orders

Each edition is made in small batches. Since we often sell out, preorders are encouraged. Preorder ship dates will be updated on the product page.

Discounts

Facettes does not offer discounts except a -10% off discount on your first order when you subscribe to the newsletter. We are committed to offering our product at the most attainable price point possible.

Refund

We will send you an email once your return has been processed. Your final refund amount will be credited to the original form of payment used to make the purchase. It can take 5-10 business days for your bank to post the refund to your account.

Exchanges

Please return your original item for a refund, and place a new order for your desired size and color. In the case of an exchange, the cost of return shipment will be forgiven.

Gifts

Let us know if your order is a gift by emailing us at hello@facettes-studio.com

If you have any questions, please do not hesitate to contact us at hello@facettes-studio.com