Shipping & Returns
Carriers
All orders in France will be delivered via Colissimo signature at delivery or Colissimo Point Relais. Luxembourg and Belgium orders will be delivered via Colissimo. International orders are delivered via DHL or UPS. We are not responsible for lost or stolen items.
Shipping
Orders are packed and shipped out from Paris within 1-2 business days. Domestic orders usually take 2 business days to arrive; international orders vary depending on carrier service selected and destination.
Delivery charges are displayed after you have validated your cart and before you select your payment method, according to the rates shown below:
FRANCE
|
Country |
Carrier |
Rate |
Delivery time (from dispatch) |
|
France |
Colissimo livraison à domicile - avec signature |
Complimentary |
2 business days |
|
Colissimo point relais |
Complimentary |
2 business days |
EUROPEAN UNION
|
Country |
Carrier |
Rate |
Delivery time (from dispatch) |
|
Belgium, Luxembourg |
Colissimo |
Complimentary |
3 to 4 business days |
|
UE |
Colissimo UE |
15 EUR (free from 295€) |
3 to 4 business days |
|
UPS Standard |
20 EUR |
1 to 5 business days |
INTERNATIONAL
|
Country |
Carrier |
Rate |
Delivery time (from dispatch) |
|
Switzerland |
UPS Standard |
25 CHF (free from 310 CHF) |
1 to 5 business days |
|
UK |
UPS Standard |
20 GBP (free from £290) |
1 to 5 business days |
|
UPS Express Saver |
30 GBP |
1 to 3 business days |
|
|
USA |
DHL Express |
35 USD, (free from $300) |
3 to 4 business days |
|
Canada |
DHL Express |
50 CAD (free from $575) |
3 to 4 business days |
|
Australia |
DHL Express |
70 AUD (free from $645) |
6 to 8 business days |
|
New Zealand |
DHL Express |
75 NZD (free from 705$) |
6 to 8 business days |
|
International |
DHL Express |
50 EUR |
1 to 8 business days |
Duties, Customs, and Taxes
To simplify the process, import taxes and customs duties are automatically calculated and included in the final price of your order.
Facettes Studio will take care of paying these customs fees to the relevant authorities.
Returns
Facettes accepts returns of items in new condition—unused, undamaged, and in original packaging—returned within 30 days of the order’s shipping date. In the event of a product return, the total amount paid by the customer for that product, including any customs duties and taxes, will be refunded.
Request a Return
Log into your Facettes Studio account:
1. Click the link here.
2. In the “email” field, enter your email address, and then click “continue.”
3. Click the order that you want to submit the return for.
4. Select a return reason and add a note for the store.
5. Click “submit request.”
If your return request is approved, then you will receive an email with shipping instructions and a return shipping label. Once the return is received and accepted, you will receive a refund.
Preorders
Each edition is made in small batches. Since we often sell out, preorders are encouraged. Preorder ship dates will be updated on the product page.
Discounts
Facettes does not offer discounts except a -10% off discount on your first order when you subscribe to the newsletter. We are committed to offering our product at the most attainable price point possible.
Refunds
We will send you an email once your return has been processed. Your final refund amount will be credited to the original form of payment used to make the purchase. It can take 5-10 business days for your bank to post the refund to your account.
Exchanges
Please return your original item for a refund, and place a new order for your desired size and color. In the case of an exchange, the cost of return shipment will be forgiven.
If you have any questions, please don't hesitate to contact us at hello@facettes-studio.com