Frequently asked Questions

You can contact us at hello@facettes-studio.com or via WhatsApp, and we will get back to you as soon as possible.

For made-to-order items, your order will be dispatched within 4 to 6 weeks. A shipping confirmation email with a tracking number will be sent to you when the order is ready.

For in-stock items, your order will be dispatched within 2 business days at the latest. A shipping confirmation email with a tracking number will be sent to you when the order is ready.

Deliveries are shipped via Colissimo. The amount of delivery charges is displayed after validating your cart and before the payment method.
Metropolitan France, Belgium and Luxembourg: Colissimo delivery is free for all orders.
European Union: Colissimo EU delivery fees €15 or UPS Standard €20
International: delivery fees detailed on our delivery & returns page

Once your package has been shipped, you will receive an email with a tracking link that allows you to track your package on the carrier's website.
Your tracking number is also indicated on the order page of your Facettes Studio account.

You have 30 days from the day after receiving your order to request a return.
Items must be returned in their original packaging, new, unworn, unwashed, and with intact and attached labels.
Returns are free from mainland France.

Facettes accepts returns of items in new condition - unused, undamaged, and in their original packaging - returned within 30 days of the order's shipping date.
Returns are free for all orders delivered in France.
For orders delivered outside France, returns are not free: return shipping costs will be automatically deducted from your refund.
Belgium, Luxembourg: €5
EU: €10
Outside EU: €30 in local currency
Please write to us at hello@facettes-studio.com to receive a prepaid return label.

We will send you an email once your return has been processed. The final refund amount will be credited to the payment method used for the purchase. Please allow 5 to 10 business days for your bank to transfer the refund to your account.

We are committed to offering our products at the most accessible price possible by maintaining fair margins. Facettes does not offer discounts, with the exception of a -10% discount on your first order when you sign up for the newsletter.

Our orders are shipped from the Paris region. Please note that customs duties may apply depending on the destination country. These duties are not included in the total price of your order and must be paid directly to the carrier or the relevant authorities in your country. Please note that our margins are very tight and customs fees are not taken into account when calculating our margins. We kindly ask you to consider customs fees as part of the price of our products. 

Different payment methods are available to you:
- By credit card (Visa, Mastercard, Maestro and American Express)
- Via PayPal

To facilitate your future purchases, you can save your payment information. It will always be possible during the next payment to modify this information if necessary.

You will find on each product sheet the dedicated size guide, accompanied by advice on the fit of the product.

We cannot accommodate tax refunds.

Deadstock refers to unused fabric rolls, of various sizes, stored in brands' and manufacturers' warehouses. The origin of deadstock varies: it can be from cancelled productions, errors, or cancelled orders. Find details on the materials used in our collections on the upcycled materials page.

We only use natural materials: wool, linen, cotton, silk. We are very demanding when it comes to sourcing our materials to avoid releasing microplastic particles and to ensure beautiful drape and excellent durability for as long as possible, making our collections sustainable. All our materials come from dormant stocks of major luxury brands. We primarily work with Nona Source, which is part of the LVMH group, and offers dormant stocks from LVMH group brands as well as some other brands outside the group.

All our pieces are made in France, we are committed to working with workshops in or closest to us in Paris and the Paris region. Our buttons are also made in Paris. We have even received the "Made in Paris" label for our Diana tuxedo jacket in off-white wool gabardine with a black satin collar, made in a partner workshop in the 18th arrondissement of Paris.

We offer sizes ranging from 34 to 44. This is already a wide range of sizes for a small independent brand. Of course, we aim to expand our size offerings as we grow.

Our collections are distributed via our e-shop and we regularly participate in pop-ups; we invite you to subscribe to our newsletter to be kept informed of our news in advance.