Frequently asked Questions

You can contact us at hello@facettes-studio.com or via WhatsApp, and we will get back to you as soon as possible.

Orders are shipped from Paris. Items in stock are shipped within 1 to 2 business days. Made-to-order items are shipped within 4 to 6 weeks, allowing our workshop time to complete the production. You will receive a confirmation email when your order is shipped.

All orders are shipped via Colissimo to France, Belgium, and Luxembourg, and via DHL Express to the rest of the world.
For all orders, our shipping fees are as follows:
France, Belgium, Luxembourg: free shipping
European Union: 20 EUR (free for orders of 600 EUR or more)
United Kingdom: 35 GBP (free for orders of 600 GBP or more)
Switzerland: 25 CHF (free for orders of 600 CHF or more)
United States: 35 USD (free for orders of 600 USD or more)
Canada: 50 CAN (free for orders of 600 CAN or more)
Australia: 70 AUD (free for orders of 600 AUD or more)
Rest of the world: 50 EUR
more details about our shipping and returns policy

Once your package has been shipped, you will receive an email with a tracking link that allows you to track your package on the carrier's website.
Your tracking number is also indicated on the order page of your Facettes Studio account.

You have 14 days from the day after receiving your order to request a return.
Items must be returned in their original packaging, new, unworn, unwashed, and with intact and attached labels.
Returns are free from mainland France, Belgium and Luxembourg.

Facettes accepts returns of items in like-new condition—unused, undamaged, and in their original packaging—returned within 14 days of the order’s delivery date.
To request a return, please fill in this form within 14 days of receiving your order.
If your return request is approved, you will receive an email with the return address.
Return shipping costs for international orders are the customer’s responsibility. We recommend using a tracked shipping service; we are not responsible for lost packages.
Please note that shipping costs are non-refundable. If your order is returned to us and you originally received free shipping, the shipping costs will also be deducted from your refund.
Customs duties and international taxes are not refundable. These are fees that are not refunded to us, even if your order is returned. Therefore, we cannot refund them. As a result, a flat rate of 20%, equivalent to customs duties and international taxes, will be deducted from your refund.

We will send you an email once your return has been processed. The final refund amount will be credited to the payment method used for the purchase. Please allow 5 to 10 business days for your bank to transfer the refund to your account.

We are committed to offering our products at the most accessible price possible by maintaining fair margins. Facettes does not offer discounts, with the exception of a -10% discount on your first order when you sign up for the newsletter.

For all orders to the United Kingdom, Switzerland, the United States, Canada, and Australia, orders are shipped on a DDP (Delivery Duty Paid) basis. All customs duties and taxes are paid at the time of checkout; no additional payment will be required upon delivery.

For international orders outside the European Union and the countries listed above, customs duties and taxes are not included and will be charged by the carrier, DHL. Customs duties and local taxes are the responsibility of the customer. We recommend that you contact your local customs office for more information regarding shipments received from France.

Different payment methods are available to you:
- By credit card (Visa, Mastercard, Maestro and American Express)
- Via PayPal

To facilitate your future purchases, you can save your payment information. It will always be possible during the next payment to modify this information if necessary.

You will find on each product sheet the dedicated size guide, accompanied by advice on the fit of the product.

We cannot accommodate tax refunds.

Deadstock refers to unused fabric rolls, of various sizes, stored in brands' and manufacturers' warehouses. The origin of deadstock varies: it can be from cancelled productions, errors, or cancelled orders. Find details on the materials used in our collections on the upcycled materials page.

We only use natural materials: wool, linen, cotton, silk. We are very demanding when it comes to sourcing our materials to avoid releasing microplastic particles and to ensure beautiful drape and excellent durability for as long as possible, making our collections sustainable. All our materials come from dormant stocks of major luxury brands. We primarily work with Nona Source, which is part of the LVMH group, and offers dormant stocks from LVMH group brands as well as some other brands outside the group.

All our pieces are made in France, we are committed to working with workshops in or closest to us in Paris and the Paris region. Our buttons are also made in Paris. We have even received the "Made in Paris" label for our Diana tuxedo jacket in off-white wool gabardine with a black satin collar, made in a partner workshop in the 18th arrondissement of Paris.

We offer sizes ranging from 34 to 44. This is already a wide range of sizes for a small independent brand. Of course, we aim to expand our size offerings as we grow.

Our collections are distributed via our e-shop and we regularly participate in pop-ups; we invite you to subscribe to our newsletter to be kept informed of our news in advance.